QUESTIONS ABOUT PHYSICAL THERAPY?

Find answers to common questions about referrals, insurance coverage, treatment options, and what to expect during your visits at PD Rehab. If you do not find the information you are looking for, our team is always happy to help.

Choose a topic below or browse all questions. If you cannot find the information you need, our team will be happy to help.

PAIN AND UNEXPLAINED SYMPTOMS

Why does my pain keep coming back?

Recurring pain may mean that the factors contributing to the problem have not been fully addressed. Medication, injections, rest, or previous therapy may temporarily reduce symptoms without identifying why the pain developed or continues to return.

Possible contributing factors include movement compensations, muscle imbalances, joint restrictions, scar tissue, nerve irritation, poor biomechanics, or repeated stress on the body.

At PD Rehab, we use a whole-body approach to evaluate both the painful area and other factors that may be contributing to the problem. Addressing these factors can help improve long-term function and reduce the likelihood of recurring symptoms.

Can physical therapy help if previous treatment did not work?

Yes. A lack of improvement with previous treatment does not necessarily mean that physical therapy cannot help. Sometimes treatment focused mainly on the painful area, addressed only part of the problem, or used an approach that was not appropriate for your condition.

A new evaluation may identify contributing factors that were previously overlooked, such as joint restrictions, scar tissue, nerve irritation, movement compensations, or problems in another area of the body.

At PD Rehab, we use a comprehensive, whole-body approach to understand why symptoms persist. Based on the findings, we develop an individualized treatment plan that may include hands-on manual therapy, movement retraining, and other techniques selected for your specific needs.

Can physical therapy help even if my MRI or X-rays are normal?

Yes. X-rays, MRIs, and CT scans provide valuable information about the structures of the body, but they do not always explain why pain or other symptoms continue. Imaging results may appear normal even when symptoms affect movement, daily activities, and quality of life.

Some symptoms may be related to joint restrictions, soft tissue tension, nerve irritation, muscle imbalances, movement compensations, or changes in how the nervous system responds. These functional problems may not be clearly visible on an imaging study.

A physical therapy evaluation examines how your body moves and functions as a whole. By assessing mobility, strength, balance, tissue restrictions, movement patterns, and symptom responses, a physical therapist can identify factors that may be contributing to your symptoms and determine whether physical therapy may help.

Can physical therapy help with symptoms that have no clear diagnosis?

Yes. Physical therapy may help even when medical tests have not identified a clear cause of your symptoms. A diagnosis is important, but it does not always explain how the condition affects movement, function, or the way different areas of the body work together.

A physical therapy evaluation can identify joint restrictions, tissue tension, nerve irritation, muscle imbalances, movement compensations, or abnormal responses to activity that may be contributing to pain, dizziness, weakness, stiffness, or other persistent symptoms.

At PD Rehab, we evaluate the body as a whole and develop treatment based on what we find. If your symptoms suggest that further medical testing is needed, we may also recommend that you follow up with an appropriate healthcare provider.

Can physical therapy help with chronic pain?

Yes. Physical therapy can help manage chronic pain by addressing factors that may be contributing to ongoing symptoms. These may include joint restrictions, muscle tension, nerve irritation, scar tissue, movement compensations, weakness, or increased sensitivity within the nervous system.

Treatment may include gentle hands-on techniques, movement retraining, therapeutic exercise, and education. The specific approach depends on your condition, tolerance, and how your body responds to treatment.

Although chronic pain may not change immediately, an individualized physical therapy plan can help reduce symptoms, improve mobility, and make daily activities more manageable over time.

Why do I feel pain in a different area from where the problem started?

Pain is not always felt where the problem begins. Irritated nerves can send symptoms into another area, while joint or soft tissue restrictions may change how the body moves and place additional stress on nearby or distant regions.

For example, a problem in the neck may contribute to arm pain or headaches, while restrictions in the lower back, pelvis, or hips may affect the leg, knee, or foot. Compensation patterns can also develop when the body changes the way it moves to protect an injured or painful area.

A whole-body physical therapy evaluation looks beyond the location of pain to identify movement patterns, nerve involvement, and other factors that may be contributing to your symptoms.

Can an old injury or surgery cause pain years later?

Yes. An old injury or surgery can sometimes contribute to pain or movement problems months or even years later. Scar tissue, joint restrictions, muscle weakness, nerve irritation, or changes in movement patterns may remain after the original area has healed.

Over time, the body may compensate by placing additional stress on other muscles and joints. As a result, symptoms may develop in the original area or appear elsewhere in the body.

A physical therapy evaluation can determine whether the previous injury, surgery, or resulting scar tissue may be affecting your current function. Treatment can then address the restrictions and compensation patterns that may be contributing to your symptoms.

Will treatment be painful?

Physical therapy should not cause severe or unnecessary pain. Some techniques may temporarily reproduce familiar symptoms or cause mild soreness, but treatment should remain within a level you can tolerate.

At PD Rehab, we tailor treatment to your condition, comfort level, and goals. Many of the techniques we use, including Fascial Counterstrain, work with the body’s natural protective responses rather than forcing movement through pain. As a result, treatment is often gentler than patients expect.

Communication is an important part of every session. Your therapist will monitor how your body responds and adjust the pressure, technique, or treatment plan as needed. You should always tell your therapist if something feels too painful or uncomfortable.

MANUAL THERAPY AND TREATMENT

What conditions do you treat at PD Rehab?

PD Rehab treats a wide range of complex conditions involving the musculoskeletal, nervous, visceral, vascular, and pelvic systems. Patients seek our care for chronic or recurring pain, dizziness and balance disorders, headaches, post-concussion symptoms, pelvic floor dysfunction, TMJ disorders, nerve-related symptoms, scar tissue, post-surgical adhesions, and conditions that have not improved with previous treatment.

We also work with functional problems involving the internal organs, diaphragm, connective tissues, circulation, and autonomic nervous system. Restrictions within these systems may contribute to digestive problems, abdominal or pelvic discomfort, bladder symptoms, breathing difficulties, dizziness, fatigue, and other persistent symptoms.

Because these conditions may involve more than one system, treatment is based on a comprehensive, whole-body evaluation rather than the diagnosis alone. We identify restrictions and dysfunctions that may be contributing to your symptoms and develop an individualized treatment plan based on what your body needs.

What is manual therapy, and how can it help?

Manual therapy is a hands-on form of physical therapy used to evaluate and treat restrictions within the joints, muscles, fascia, nerves, and other body systems. Rather than relying only on exercise or equipment, the therapist uses specific techniques based on how the patient’s body responds.

Manual therapy can help reduce tissue restrictions, improve mobility, decrease nerve irritation, support circulation, and calm protective responses within the nervous system. It may also address restrictions involving the diaphragm, scar tissue, and visceral system that can affect movement and contribute to persistent symptoms.

At PD Rehab, manual therapy is tailored to each patient and may include Fascial Counterstrain, myofascial release, craniosacral techniques, soft tissue treatment, scar mobilization, and other gentle hands-on methods. The goal is to improve function by treating the factors contributing to the problem, not only the area where symptoms are felt.

What is Fascial Counterstrain?

Fascial Counterstrain, or FCS, is a gentle hands-on treatment technique used to identify and release restrictions within the body’s fascial system. Fascia is connective tissue that surrounds and supports muscles, nerves, blood vessels, joints, and internal organs.

During treatment, the therapist uses specific assessment points and carefully positions the body to reduce abnormal tension and protective responses. This allows restricted tissues to relax without forcing movement or applying aggressive pressure.

Fascial Counterstrain can be used to address dysfunction involving the musculoskeletal, nervous, vascular, lymphatic, visceral, and autonomic systems. At PD Rehab, it is selected based on each patient’s symptoms and evaluation findings and is often used as part of a broader individualized treatment plan.

Is Fascial Counterstrain painful?

Fascial Counterstrain is generally not painful. It is a gentle technique that places the body in comfortable positions to reduce tension and calm protective responses within the fascial and nervous systems.

During the assessment, the therapist may locate sensitive points that help identify restricted tissues. However, treatment does not involve forcing the body through pain, aggressive stretching, or deep pressure on the affected area.

Some patients may experience temporary soreness, fatigue, or changes in their symptoms as the body responds to treatment. Your therapist will monitor your reaction and adjust the technique as needed based on your comfort and tolerance.

How is manual therapy different from massage?

Massage primarily focuses on muscles and soft tissues to reduce tension, promote relaxation, and provide temporary relief from soreness. Manual therapy is a clinical form of hands-on physical therapy based on an evaluation of the patient’s symptoms, movement, and functional limitations.

Manual therapy uses specific techniques to address restrictions involving joints, fascia, nerves, scar tissue, circulation, and other body systems. Treatment is directed toward identified dysfunctions rather than simply applying pressure to the area where discomfort is felt.

At PD Rehab, manual therapy is performed as part of an individualized physical therapy plan. It may be combined with movement retraining, therapeutic exercise, balance activities, or other treatments depending on the patient’s condition and goals.

Is massage included as part of physical therapy?

Traditional massage is not automatically included as part of physical therapy. However, your treatment plan may include hands-on techniques such as soft tissue mobilization, myofascial release, scar mobilization, manual lymphatic drainage, visceral mobilization, or other forms of manual therapy when clinically appropriate.

Although some of these techniques may feel similar to massage, they are performed with specific therapeutic goals. These may include improving mobility, reducing tissue restrictions, supporting circulation, decreasing discomfort, and addressing dysfunction identified during your physical therapy evaluation.

PD Rehab also offers separate massage services for relaxation, stress relief, or additional soft tissue care. These sessions are not considered physical therapy and are not covered by health insurance. Our team can explain which services are included in your treatment plan and whether separate massage may be beneficial.

How do you decide which treatment is right for me?

Your treatment is selected based on a comprehensive evaluation, your medical history, current symptoms, functional limitations, and personal goals. Your therapist also considers previous treatments, activities that aggravate or relieve your symptoms, and how different areas and systems of the body may be contributing to the problem.

Based on these findings, your therapist develops an individualized plan that may include Fascial Counterstrain, other manual therapy techniques, therapeutic exercise, movement retraining, balance activities, or physical therapy modalities. Treatment is not based on the diagnosis alone and may differ between patients with similar symptoms.

Your response is reassessed throughout the course of therapy. As your symptoms and function change, your therapist may adjust the techniques, intensity, and focus of treatment to support continued progress toward your goals.

YOUR FIRST VISIT AND TREATMENT PLAN

Do I need a referral to start physical therapy?

In many cases, no. Illinois allows Direct Access, which means patients can often begin physical therapy without first obtaining a referral from a physician. This allows you to start treatment sooner and avoid unnecessary delays in care.

However, insurance requirements can vary. Some insurance plans may still require a referral, authorization, or physician involvement for services to be covered.

We strongly recommend contacting your insurance company before your first visit to verify your physical therapy benefits, referral requirements, copays, deductibles, and any limitations that may apply to your plan. If you have questions about your coverage or are unsure whether a referral is needed, our team can help you understand the information provided by your insurance company and guide you through the process.

What should I expect during my first visit?

Your first visit begins with a conversation about your symptoms, medical history, previous injuries or surgeries, prior treatments, daily activities, and goals. Your therapist will also ask what makes your symptoms better or worse and how they affect your daily life.

Next, your therapist will perform a comprehensive evaluation based on your condition. This may include assessing posture, movement, mobility, strength, balance, tissue restrictions, nerve-related symptoms, and how different areas and systems of the body may be contributing to the problem.

Your therapist will explain the findings, discuss your goals, and recommend an individualized treatment plan. When appropriate, treatment may begin during the first visit.

Who will be my physical therapist?

At PD Rehab, your care is provided by a team of specialists with different areas of expertise. Depending on your condition, goals, and scheduling needs, you may work with more than one therapist during your course of treatment.

Each therapist brings a unique perspective and specialized skills. In some cases, we may recommend that another member of our team evaluate a specific aspect of your condition or provide additional treatment techniques that could benefit your recovery.

Our therapists regularly communicate and collaborate regarding patient care. Treatment plans, progress, and any recommended changes are discussed as a team to ensure that you receive the most appropriate care and benefit from the combined experience of our staff.

What should I bring to my first physical therapy visit?

Please bring a photo ID, your current insurance card, and any referral or prescription required for your care. If you received registration forms before your appointment, complete them in advance or arrive early enough to finish them at the office.

It is also helpful to bring a list of your medications and any relevant medical records, imaging reports, surgical information, or treatment history. These documents can help your therapist better understand your condition and previous care.

For a workers’ compensation case, please provide your claim number and the name and contact information of your insurance adjuster before your first visit. If you are unsure what documents are needed, contact our office before your appointment.

How long will my physical therapy appointment take?

Most physical therapy appointments take approximately one hour. The exact length may vary depending on your condition, treatment plan, and the services provided during the visit.

Your first appointment may take longer because it includes a detailed discussion, comprehensive evaluation, explanation of the findings, and development of your treatment plan. Treatment may also begin during this visit when appropriate.

Please arrive early if you still need to complete registration forms. Our office can confirm the expected appointment length when you schedule your visit.

What should I wear to physical therapy?

Wear comfortable, loose-fitting clothing that allows you to move freely and gives your therapist access to the area being evaluated or treated. Athletic clothing is usually the best choice.

Shorts are helpful for hip, knee, leg, or foot problems. A tank top or loose short-sleeved shirt may be appropriate for the neck, shoulder, upper back, or arm. For abdominal, pelvic, or lower-back treatment, choose flexible clothing that can be adjusted comfortably when needed.

Avoid restrictive clothing, such as tight jeans, when possible. You may also bring a change of clothes to your appointment if that is more convenient.

INSURANCE AND BILLING

What insurance plans does PD Rehab accept?

PD Rehab is in network with Blue Cross Blue Shield PPO plans and Medicare Part B. We also accept Medicare Supplement plans and authorized workers’ compensation cases.

We may also accept Medicare Advantage plans from Blue Cross Blue Shield, Aetna, UnitedHealthcare, Cigna, Humana, and other insurers on an out-of-network basis when the plan includes out-of-network benefits.

Insurance participation and benefits can vary by plan. Please review our Insurance Information page or contact our office before scheduling so we can review your coverage options.

Will my insurance cover physical therapy?

Coverage for physical therapy depends on your specific insurance plan. Your benefits may include a deductible, copayment, coinsurance, visit limit, referral requirement, or prior authorization.

Insurance coverage also depends on factors such as medical necessity, eligibility on the date of service, and how your insurance company processes each claim. Therefore, having physical therapy benefits does not always mean that every visit will be paid in full.

Our office can review the available information about your benefits, but verification is not a guarantee of payment. Please visit our Insurance Information page for a detailed explanation of coverage and patient responsibility.

How does billing and insurance verification work?

Before treatment begins, our office may contact your insurance company or use its online system to review your eligibility and available physical therapy benefits. We will share the information provided to us, including any reported deductible, copayment, coinsurance, visit limit, referral, or authorization requirement.

After each visit, we submit a claim to your insurance company. The insurer processes the claim and determines the allowed amount, its payment, and any portion assigned to you. You will receive a bill from PD Rehab for your remaining patient responsibility.

Insurance verification is based on information provided by your plan and is not a guarantee of coverage or payment. For more information, please review our Insurance Information page.

Why do I still owe a balance after insurance processes my claim?

Health insurance does not always pay the full cost of physical therapy. After processing a claim, your insurer may assign part of the allowed amount to your deductible, copayment, or coinsurance. You may also owe for services that your plan does not cover.

Your Explanation of Benefits, or EOB, shows how the claim was processed, how much the insurance company paid, and the amount listed as your responsibility. PD Rehab uses this information to calculate your remaining balance.

If you have questions about a balance, please contact our billing team so we can review the claim with you. You can also learn more about patient responsibility on our Insurance Information page.

Can I receive physical therapy without using insurance?

Yes. PD Rehab offers self-pay options for patients who do not have insurance, do not have out-of-network benefits, or prefer not to use their insurance for physical therapy.

You may pay for visits individually or purchase a package of eight visits for the cost of seven. Our office can explain the current rates and help you compare the available payment options before treatment begins.

For additional information about self-pay services and accepted insurance plans, please visit our Insurance Information page or contact our office.

YOUR TREATMENT AND RECOVERY

How many visits will I need?

The number of visits varies from person to person and depends on factors such as your condition, symptoms, goals, overall health, and how long the problem has been present.

Some patients notice improvement within a few visits, while others with more complex or long-standing conditions may benefit from a longer course of care. Your progress, response to treatment, and individual goals all play a role in determining the length of therapy.

After your evaluation, your physical therapist will discuss their recommendations and work with you to develop a treatment plan that is both realistic and appropriate for your needs. Throughout therapy, your plan may be adjusted based on your progress and response to treatment.

How often will I need physical therapy?

Most patients begin physical therapy two or three times per week. However, the recommended frequency depends on your condition, symptom severity, treatment goals, and how your body responds between visits.

More frequent visits may be appropriate during the early stages of treatment or after surgery or injury. As your symptoms and function improve, appointments may be reduced to once a week or scheduled farther apart.

Your therapist will recommend a schedule after the initial evaluation and adjust it as treatment progresses. Insurance authorization, visit limits, and appointment availability may also affect the final schedule.

How will my progress be measured?

Progress is measured by more than changes in pain alone. Your therapist will also consider improvements in mobility, strength, balance, movement quality, activity tolerance, and your ability to perform daily tasks that were previously difficult.

Your symptoms, functional goals, and response to treatment will be reviewed regularly. Your therapist may repeat specific tests or measurements from the initial evaluation to compare your current function with where you started.

These findings help determine whether the treatment plan is working or needs to be adjusted. They also guide decisions about visit frequency, treatment priorities, and when you may be ready to complete physical therapy.

What can I do between physical therapy visits?

Between visits, follow the individualized recommendations provided by your therapist. These may include specific movements or exercises, posture or activity modifications, pacing strategies, hydration, rest, or instructions for safely returning to daily activities.

Pay attention to how your body responds after treatment and during your normal routine. Note any changes in pain, mobility, sleep, balance, energy, or activity tolerance so you can discuss them with your therapist at the next visit.

Avoid adding exercises or aggressively stretching a painful area without discussing it with your therapist. Your home recommendations may change as your condition improves, so ask for guidance if you are unsure what is appropriate.

How will I know when I am ready to finish physical therapy?

You may be ready to finish physical therapy when you have met your functional goals, your symptoms are manageable, and you can safely perform daily, work, or recreational activities with greater independence.

Your therapist will also consider objective changes in mobility, strength, balance, activity tolerance, and movement quality. Another important sign is that your progress remains stable as visits become less frequent.

The decision to complete therapy is made together with your therapist. Before discharge, you will discuss how to maintain your progress, manage remaining symptoms, and recognize when additional care may be needed.

How can I maintain my results after completing therapy?

To maintain your results, continue the individualized recommendations provided by your therapist. These may include specific exercises or movements, posture and body-mechanics strategies, activity modifications, and a gradual return to work, recreation, or fitness activities.

Regular movement, appropriate strengthening, adequate recovery, and attention to early changes in your symptoms can help prevent minor problems from becoming more limiting. Your long-term plan should be realistic and adjusted to your condition and lifestyle.

If symptoms begin to return or you notice a decline in function, contact PD Rehab before the problem becomes more difficult to manage. A follow-up evaluation can help determine whether you need additional treatment or changes to your home plan.

Still Have Questions?

If you did not find the answer you were looking for, our team is here to help. Contact PD Rehab to discuss your concerns, verify your options, and learn whether physical therapy may be right for you.